Delivery Times

Ceiling Roses & Plaques

An order that is only for ceiling roses or plaques is placed via Next Day delivery (received before noon) it will be delivered next day (up to 7pm). If it is received after noon, it will be delivered one day later. An order placed after 12:00 (via standard delivery) will be delivered three to five working days later. We will inform you in the unlikely event of any longer delay.

Coving, Dado or mixed orders including Coving or Dado

For delivery information or to track your order please call us on 0161 408 2882 or 0203 286 2882, or contact our help team via Twitter or Facebook.

We aim to dispatch all coving orders as rapidly as possible. Delivery times vary according to region. Greater London area deliveries are every one to two working days. Elsewhere in the UK please allow for five working days. Deliveries to some areas of the country like for example Devon & Cornwall, Dorset, Norfolk & Suffolk, Eastern Kent and West Wales are less frequent and can be five to ten working days. We deliver to Scotland on a five to ten working day basis, but please note we do not deliver coving to the Highlands and Islands, postcodes KW, IV, HS, PA20-78, DG6-9 or KA19 and KA26.

Other Delivery Information

Delivery dates are given in good faith, but are estimates only and are not guaranteed. Time for delivery will not be accepted as the essence of the contract between us (PCR) and you the customer. In the unlikely event we cannot make delivery in an acceptable amount of time you are entitled to a full refund.

Please note that due to the complex nature of stacking coving on vans we cannot accept returns at the point of delivery. Returns should be organised separately by talking to Customer Services on 0161 408 2882.

Working days are Monday to Friday excluding Bank Holidays.

Delivery Charges

We offer a variety of different delivery solutions depending on what items you are purchasing.

Ceiling Roses-Only Orders:

Standard shipping:
  • £8.50 per rose
  • 5+ roses there is a maximum delivery charge of £42.50

Express Shipping (next-day delivery on orders placed before 12pm):

  • express orders placed after 12pm, please call the office (0161 408 2882) to confirm if next-day delivery is possible.
  • £12.50 per rose
  • 5+ roses a maximum of £62.50

Coving Samples:

  • No delivery charge

Coving/Cornice/Dado Orders:

Orders containing coving are delivered at our coving rates (if you order contains roses and coving the following rates will be used)
  • Orders costing less than £250 ship at £60.00
  • Orders between from £250 and up to £700 ship at £39.50
  • Orders costing more than £700 ship FREE OF CHARGE
    • Orders over £700 are eligible for a 10% discount - use code 700PLUS at checkout to receive your discount.

We will endeavour to contact you at the earliest opportunity if a product is out of stock or unavailable. In this event, and having contacted you, there are three options you can consider:

  1. Cancel your order.
  2. Choose an alternative product that we have in stock.
  3. Maintain your original order, and we will dispatch it as soon as it comes back into stock.

We cannot be held liable for delay or failure to deliver orders if such failures arise from force majeure or by other reasons outside of our control.

Ceiling Roses are packaged in reliable, environmentally-friendly recyclable packaging. Years of experience shows that this is the best method of packaging for our plaster ceiling roses.

Inspection

It is your responsibility to inspect the goods at the time of unloading, this doesn't mean you are required to break the packaging or unpack goods which are intended to be stored before use. You must telephone us immediately and give us written notice within 48 hours of unloading of any claim for short delivery. If you do not give us notice within that time, the goods will be deemed to have been delivered in the quantities shown in the delivery document. Our liability for short delivery is limited to making good the shortage (or issuing a refund at the pro rata contract rate).