Placing an order

When you place an order through the Plaster Ceiling Roses website, or directly on the telephone the following applies:

1. An order placed through the website, or on the telephone represent an offer to purchase a product(s).

2. An order will not be concluded or accepted until full payment is made for all products and related delivery charges.

3. The offer to purchase is accepted when we send you this email to confirm that the order has been dispatched.

4. All orders are subject to stock availability, if we are unable to supply any products that you have ordered we will inform you as soon as possible.

Terms and Conditions

This website is owned and operated by Plaster Ceiling Roses, which is a trading name of Sovalli Limited. Company registration Number – 05626436

The use of the Plaster Ceiling Roses online store is governed by the terms and conditions detailed below. Please ensure that you fully understand and agree to them prior to proceeding with your order.

These terms and conditions do not affect your statutory rights.

General

We reserve the right to make changes to these terms and conditions in the future. Any changes will be posted on the website and take effect immediately.

Pricing and Descriptions

All prices are displayed in Pounds (sterling) and are inclusive of VAT at the prevailing UK rate.

We take care to ensure that our pricing, descriptions and measurements are accurate. However in the unlikely event that a price is wrong on our website, we will inform you of the error and give you the option to cancel the order. We are under no obligation to provide the product to you at the incorrect (lower) price.

All prices are subject to change without prior notice.

Care is taken to ensure images, descriptions, measurements and any other details associated with our products provides a fair and accurate description as possible, however you accept that minor variations, such as shades of colour can occur through the natural production process for handmade plaster products. We cannot be held responsible for distorted product images, or accurate colour reproduction on your computer.

Returns Policy

In accordance with the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods. To exercise this right, you must inform us of your decision to cancel by a clear statement (e.g., email or letter) before the cancellation period expires.

If you cancel during this 14-calendar day period, we will reimburse all payments received from you, including standard delivery costs. We will make the reimbursement using the same means of payment you used for the initial transaction unless you have expressly agreed otherwise. After informing us of your cancellation, you have 14 additional calendar days to return the goods to us.

You are responsible for the cost of returning the goods to us. You must take reasonable care of the goods and return them in their original packaging.

Please notify us of any defect within 48 hours of the product being received by you
Due to the fragile nature of plaster coving, we strongly recommend that you:

• Use appropriate packaging materials for returns
• Take photographs of the products before returning them (this will protect you if the items are subsequently damaged by the carrier and we are unable to accept them on delivery)
• Obtain insurance when arranging return shipping
  

Please note that due to the complex nature of stacking coving on vans we cannot accept returns at the point of delivery. Returns should be organised separately by talking to Customer Services on 0333 043 1471.

Please also note that damaged returns resulting from inadequate packaging will not be eligible for refund.

After the statutory 14-day cancellation period has expired, we do not accept returns for change of mind or buyer preference. All sales are final after this period. However, your statutory rights regarding faulty, misdescribed, or unfit goods remain unaffected.

No claims can be upheld for products that have been fitted.

Payment Options 

Payments can be made by using the following : Visa, MasterCard, Maestro, Visa electron Credit/Debit cards and by PayPal. Details for online transactions will be encrypted and held on a secure server. 

Office/Returns Address:

Plaster Ceiling Roses, Pama House, Stockport road East SK62AA, 

Email contact: service@shawfieldpark.co.uk 
Phone: 0333 043 1471

Sovalli Limited
Registered Number: 05626436
Registered Offices: Westbourne House, Main Street, Haltwhistle, NE49 0AZ