Customer Service

Placing an order

When you place an order through the Plaster Ceiling Roses website, or directly on the telephone the following applies:

1. An order placed through the website, or on the telephone represent an offer to purchase a product(s).

2. An order will not be concluded or accepted until full payment is made for all products and related delivery charges.

3. The offer to purchase is accepted when we send you this email to confirm that the order has been dispatched.

4. All orders are subject to stock availability, if we are unable to supply any products that you have ordered we will inform you as soon as possible.


Terms and Conditions

This website is owned and operated by Plaster Ceiling Roses, which is a trading name of Sovalli Limited. Company registration Number – 05626436

The use of the Plaster Ceiling Roses online store is governed by the terms and conditions detailed below. Please ensure that you fully understand and agree to them prior to proceeding with your order.

These terms and conditions do not affect your statutory rights.


We reserve the right to make changes to these terms and conditions in the future. Any changes will be posted on the website and take effect immediately.

Pricing and Descriptions

All prices are displayed in Pounds (sterling) and are inclusive of VAT at the prevailing UK rate.

We take care to ensure that our pricing, descriptions and measurements are accurate. However in the unlikely event that a price is wrong on our website, we will inform you of the error and give you the option to cancel the order. We are under no obligation to provide the product to you at the incorrect (lower) price.

All prices are subject to change without prior notice.

Care is taken to ensure images, descriptions, measurements and any other details associated with our products provides a fair and accurate description as possible, however you accept that minor variations, such as shades of colour can occur through the natural production process for handmade plaster products. We cannot be held responsible for distorted product images, or accurate colour reproduction on your computer.


We want you to be happy with our service and the goods we supply you. Our service includes a helpful response to unwanted or faulty goods. We hope to have covered all the possibilities below but if you need further help please email or phone 0333 043 1471.

Please note that due to the complex nature of stacking coving on vans we cannot accept returns at the point of delivery. Returns should be organised separately by talking to Customer Services on 0333 043 1471.

Unwanted goods 

We operate a 14 day returns policy for online sales. You may return any item within 14 days of the date it is delivered to you provided that

1. it is unused 

2. it is undamaged

3. the goods are in saleable condition 

It is your responsibility to pay the delivery charge for the return of unwanted goods. Before returning goods by mail or carrier please advise us by email or phone on 0333 043 1471. Our handmade plaster products are fragile and must be transported carefully, consequently the returned product remains your property until we have received and checked that it is undamaged. Provided it is we will fully refund you the product price you paid and the original delivery charge where applicable. It is strongly recommended that you use recorded delivery for returns. 

Note we only accept full orders by return, excess amounts or part order cannot be returned

Please do not return goods after 14 days as the delivery will be refused at our warehouse.

Faulty goods

In the unlikely event that a product(s) we have sent you is faulty when you receive it/them, we will replace it/them, or refund you the cost of the goods. Written notification of any defect must be made to us within 48 hours of the product being received by you. Before returning goods please advise us by email or phone us on 0333 043 1471.

If we agree that the goods are faulty we will refund you the cost of the order including any delivery charges. Should you wish us to replace the faulty goods then there is no delivery charge on the replacement goods. Nothing in these terms and conditions affects your statutory rights. 


It is your responsibility to inspect the goods at the time of delivery or unloading, this doesn't mean you are required to break the cellophane packaging or unpack cornice which is intended to be stored before use. You must telephone us immediately and give us written notice within 48 hours of unloading of any claim for short delivery. If you do not give us notice within that time, the goods will be deemed to have been delivered in the quantities shown in the delivery document. Our liability for short delivery is limited to making good the shortage (or issuing a refund at the pro rata contract rate).

No claims can be upheld for products that have been fitted.

Payment Options 

Payments can be made by using the following : Visa, MasterCard, Maestro, Visa electron Credit/Debit cards and by PayPal. Details for online transactions will be encrypted and held on a secure server. 

Office/Returns Address:

Plaster Ceiling Roses, Pama House, Stockport road East SK62AA, 

Email contact: 
Phone: 0333 043 1471

Registered Number 05626436
Registered Offices:
c/o Christian Douglass LLP, 2 Jordan Street, Knott Mill, Manchester, UK, M15