Delivery Times

Ceiling Roses & Plaques

An order that is only for ceiling roses or plaques will be delivered five to seven working days later. We will inform you in the unlikely event of any longer delay. Larger, more ornate and delicate ceiling roses can be delivered in the same time scale where possible but can take up to ten working days if delivered by hand. This is to avoid damage to your rose.

Coving, Dado or mixed orders including Coving or Dado

For delivery information or to track your order please call us on 0333 043 1471, or contact our help team via Twitter, Instagram or Facebook.

We aim to dispatch all coving orders as rapidly as possible. Delivery times vary according to region. Greater London area deliveries are every one to two working days. Elsewhere in the UK please allow around five to seven working days. Deliveries to some areas of the country like for example Devon & Cornwall, Dorset, Norfolk & Suffolk, Eastern Kent and West Wales are less frequent and can be between five to ten working days. We deliver to Scotland on a five to ten working day basis, but please note we do not deliver coving to the Highlands and Islands, postcodes KW, IV, HS, PA20-78, DG6-9 or KA19 and KA26.

We deliver to Northern Ireland once per month - this means you should allow 30 days for delivery.

Other Delivery Information

Delivery dates are given in good faith, but are estimates only and are not guaranteed. Time for delivery will not be accepted as the essence of the contract between us (PCR) and you the customer. In the unlikely event we cannot make delivery in an acceptable amount of time you are entitled to a full refund.

Please note that due to the complex nature of stacking coving on vans we cannot accept returns at the point of delivery. Returns should be organised separately by talking to Customer Services on 0333 043 1471.

Working days are Monday to Friday excluding Bank Holidays.

Delivery Charges

We offer a variety of different delivery solutions depending on what items you are purchasing.

Ceiling Roses-Only Orders:

Standard shipping:

• £9.50 per rose
• 5+ roses there is a maximum delivery charge of £42.50

Note Northern Ireland has flat rate of £60 for Ceiling Rose orders.

Coving Samples:

• No delivery charge - Mainland UK
• £10 flat rate - Northern Ireland

Coving/Cornice/Dado Orders:

Orders containing coving are delivered at our coving rates (if you order contains roses and coving the following rates will be used)

• Orders costing less than £250 ship at £65.00
• Orders of £250 and over ship at £44.50
• Orders over £750 are eligible for a 5% discount - use code 750 at checkout to receive your discount
• Orders over £1500 are eligible for a 10% discount - use code 1500 at checkout to receive your discount.

Please note Coving & Roses orders to Northern Ireland will attract a £30 shipping surcharge.

We will endeavour to contact you at the earliest opportunity if a product is out of stock or unavailable. In this event, and having contacted you, there are three options you can consider:

1. Cancel your order.
2. Choose an alternative product that we have in stock.
3. Maintain your original order, and we will dispatch it as soon as it comes back into stock.

We cannot be held liable for delay or failure to deliver orders if such failures arise from force majeure or by other reasons outside of our control.

Ceiling Roses are packaged in reliable, environmentally-friendly recyclable packaging. Years of experience shows that this is the best method of packaging for our plaster ceiling roses.

Inspection

It is your responsibility to inspect the goods at the time of unloading, this doesn't mean you are required to break the packaging or unpack goods which are intended to be stored before use. You must telephone us immediately and give us written notice within 48 hours of unloading of any claim for short delivery. If you do not give us notice within that time, the goods will be deemed to have been delivered in the quantities shown in the delivery document. Our liability for short delivery is limited to making good the shortage (or issuing a refund at the pro rata contract rate).